At [company name], we want to ensure that our customers receive their orders as quickly and efficiently as possible. We offer delivery through Royal Mail, one of the most reliable and trusted courier services in the UK. In addition, we use Stripe for secure and convenient online payments. Below is our delivery policy for athletic clothing orders in the UK.
Order Processing Time
All orders are processed and dispatched within [X] working days of receipt of payment. If there is any delay in processing your order, we will notify you as soon as possible.
Delivery Times
Standard Delivery: Our standard delivery time is [X] working days. Please note that delivery times may be longer during peak periods such as Christmas, Easter and bank holidays. If there is any delay in delivering your order, we will notify you as soon as possible.
Express Delivery: We also offer express delivery, which takes [X] working days. Please note that there is an additional fee for this service. If you require express delivery, please select this option during checkout.
Delivery Charges
Delivery charges are based on the weight of the package and the delivery location. The total delivery cost will be calculated and displayed during the checkout process. Please note that we reserve the right to change delivery charges at any time.
Delivery Address
We only deliver to addresses within the UK. We do not deliver to PO boxes.
Delivery Tracking
We use Royal Mail for delivery and tracking information will be provided to you once your order has been dispatched. You can track the progress of your delivery by visiting the Royal Mail website and entering your tracking number.
Missing or Damaged Packages
In the event that your package is missing or damaged, please contact us as soon as possible. We will investigate the issue and work with Royal Mail to ensure that your package is located or replaced as quickly as possible.
Returns and Refunds
If you wish to return your order for any reason, please see our Returns and Refunds policy.